OpenAI Expands Into Telecom With Circles AI Platform Rollout

OpenAI has forged a strategic partnership with Singapore-based telecom technology firm Circles to launch an AI-native platform, marking its official entry into the telecommunications sector. The collaboration aims to address pressing industry challenges including customer retention, revenue decline, and profitability pressures.

The platform will debut in Singapore via Circles.Life's mobile app before expanding to 14 other markets. Backed by investors such as Peak XV Partners and Warburg Pincus, the initiative leverages OpenAI's advanced models to transform telecom operations—from customer support to relationship management.

This MOVE aligns with OpenAI's strategy of partnering with digital-first operators like Circles and Rakuten, bypassing traditional carriers. The AI telecom market, projected to reach $14.99 billion by 2030, presents significant growth potential as operators seek tech-driven solutions to structural challenges.